We want you to be satisfied with your purchase. This Return Policy explains how returns are handled.
1. 45-Day Return Window
We offer a 90-day return window starting from the date your order is delivered.
2. Return Eligibility
To be eligible for a return:
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Your return request must be submitted within 45 days of delivery
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The item must be returned according to the instructions we provide
3. How to Request a Return
To request a return, email us:
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Email: samantha@growthmobi.com
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Include: Order number, reason for return, and photos (if product is damaged/incorrect)
We will respond with return instructions and (if applicable) a return address.
4. Return Shipping Costs
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If the return is due to our error (wrong item, defective item), we may cover return shipping.
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Otherwise, customers are responsible for return shipping costs.
5. Non-Returnable Items
The following items may not be eligible for return:
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Items marked as final sale
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Gift cards (if applicable)
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Products that are heavily used, missing components, or damaged due to misuse
6. Contact
If you have questions about returns, contact us:
samantha@growthmobi.com